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      We've gathered all of your most frequently asked questions regarding inventory, delivery & plant care and below are our answers. If you have any additional questions, please don't hesitate to contact us & we'll be delighted to help!

      Inventory

      Do you have *this plant* in stock?
      If a plant is in stock, it will be available on the website. We update our inventory weekly, and usually announce restocks through Instagram @ivymay.co.

      When will you get plants back in stock?
      We don’t know what our suppliers will have as it varies week to week. Follow us on Instagram at @ivymay.co for restock notices!

      How often do you restock plants?
      We restock available inventory a couple of times a week. However, not every plant will be restocked.

      Delivery

      Can I come shop plants at your location or can I pick up my order?
      Our greenhouse is currently located on private property and is not open to the public. Please order through our website and we will deliver the plants to your doorstep!

      Can I purchase a gift to be delivered?
      Yes, just put the recipient’s address in the “shipping” field.

      Can I add a custom message to my gift delivery?
      Yes! Just add a custom note at checkout and we will include it with the delivery.

      What are your delivery zones?
      Our delivery zones have changed recently.

      Our new delivery zone is:

      South of the I-56
      West to I-15
      I-52 to I-67
      South of I-52 and west of I-67 and down to the border

      When will my delivery be on your schedule?
      Orders placed Monday & Tuesday before 10 pm will be delivered on Wednesday.

      Orders placed Wednesday & Thursday before 10 pm will be delivered Friday.

      And orders placed Friday, Saturday & Sunday before 10 pm will be delivered on Monday.

      You’ll receive a text notification when your delivery is en route.

      When will my delivery be today?
      You will receive a text with your ETA when our drivers leave the chicken coop. If anything changes, our system will send you an updated ETA. There will also be a phone number you can contact regarding your delivery.

      Plant Care

      How can I tell when my plant needs to be watered?
      Plant care varies with different types of plants. As a general rule of thumb, plants don’t like to be overwatered and you can check by sticking your finger an inch down the soil to feel if its dry. If it is, it’s time for a water. If not, you can probably wait. Some plants like to be kept moist such as calatheas, tetraspermas and marantas. Those plants will need water more often and would benefit from a humidifier as well.

      My plant’s leaves are turning yellow, what should I do?

      Yellow leaves are typically a sign of over or underwatering. Make sure that your plant is only the receiving the amount of water it needs. That means to skip a time-based watering schedule. Instead, check the soil with your finger. If you stick it in about an inch and a half and have some soil stuck to your finger when you pull out, do not water. If you pull out your finger and it’s mostly clean, your baby is thirsty.

      My plant’s leaves are turning brown, what should I do?

      There are a few different reasons your leaves may be brown. The first thing to consider is your watering schedule. If your plant experiences overwatering followed by underwatering, the inconsistent watering can cause the leaves to dry and brown.

      Another reason your leaves may be browning is that your relative humidity (RH) is not high enough for your plant. Some plants, like calatheas, require higher humidity than others, like snake plants. Try grouping humidity loving plants together and providing a small humidifier to keep them happy.

      Another less common reason that leads to brown leaf tips is due to salt build up in the soil from fertilizers and/or water being used.  Try using filtered or distilled water in order to avoid this.

      We recommend removing the brown leaf from your plant and letting your plant focus its energy on new growth instead of trying to fix the old leaves.

      How can I tell when my plant needs to be repotted?
      We recommend leaving your plant in its nursery pot until you see the roots sticking out of the drainage holes indicating that your plant may have outgrown its current pot. You can also loosen the nursery pot and pull out your plant to see if the plant is rootbound (roots in tight circles around the bottom and sides of the pot). If your plant has either of these, it’s time to repot into a bigger one, typically only 1-2 inches bigger.

      How can I prevent pests?
      There are several preventative measures that can be taken. We recommend organic routes such as diatomaceous earth, neem oil, or spinosad.  Please be sure to read the instructions for whichever method you choose.

      Another important factor is to isolate new plants for 1-2 weeks before introducing them into your communal plant space. Pests aren’t always visible initially, so this time in isolation can reveal if they are carrying any.

      What can I do if I do find pests on my plants?
      Different pests call for different management styles. We will cover three of the most common pests:

      Fungus gnats are one of the most common pests that appear, as they love moist soil and multiply quickly. You can identify them by seeing little black gnats hovering in and around your plants. Some recommendations for these are diatomaceous earth, sticky fly traps, and electronic bug catchers (i.e. Katchy).

      Another common pest people find are spider mites. These can be found on any plant, but alocasias and calatheas are known to see them more than others. These mites are difficult to spot themselves, but their foliage damage and webbing is hard to miss. If you are dealing with spider mites, take the entire plant and hose/water it down in a sink/shower/tub. Next you can use neem, miticide, dish soap, or alcohol. Please research which method is most reasonable for your plant and possible for you to use and follow instructions accordingly.

      Mealybugs are little white bugs that look like little pieces of lint. Follow the same steps as recommended for spider mites.

      What will happen if my pet gets ahold of my non-pet friendly plant?
      Some plants can cause indigestion when consumed by pets, whereas others can cause much more severe reactions such as dumb canes. If your pet is experiencing an unusual reaction, please contact your veterinarian or animal hospital as soon as possible.

      To be safe, please visit our pet friendly plants section to ensure your furry friend doesn’t get into a plant that could cause him harm.